FAQ
Use a tape measure and review the chart to make the best choice.
Be sure to stand up and not sit, when taking measurements.
We work with USPS for USA domestic order shipment.
To track your order, check the email that was sent to you when you purchased online. You should have a tracking number available.
Just go to the USPS website tracking page and paste the tracking number for your order.
All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving the order confirmation email. You will receive another notification when your order is shipped. For purchases shipped outside the US, delivery takes 15-25 business days.
If you have further questions, see our "Shipping Policy" page.
To make exchanges and returns, it is necessary to contact the store by email queencomfyshoes@gmail.com, informing the problem that occurred. With direct access, you can better clarify your doubts regarding the exchange of your product. Check the warranty period in the product description. Also refer to our Returns Policy at this link.
Your order will be delivered according to the type of shipping option that you selected upon checkout. All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving the order confirmation email. For more information, check our Shipping Policy here.
You can pay by all major credit cards: Visa, MasterCard, Discover, Amex, PayPal Express, Shop Pay and more.
Yes! We’re excited to let you know that our store offers Shop Pay when you spend U$50 or more online.
Shop Pay gives you more ways to buy now and pay later. There are no late or hidden fees, and you’ll never pay more than you agreed to up front. You can check your balance in the Shop app any time.
- Check out with Shop Pay. Fill your cart and check out with Shop Pay.
- Choose the payment plan that works for you. Choose 4 interest-free payments or monthly installments.
- Get what you want and pay over time. You’ll be prompted to make the rest of your payments.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
